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We believe in doing all that we can to ensure that our guests are satisfied with every meal. If you are not totally happy with your meal or we missed an item, we will happily process a refund. To request a refund on an online order, please email onlineorderinquiries@beefsteakveggies.com and please allow up 10 business for the refund to issue. Thank you and we look forward to welcoming you again!